Network Troubleshooting

Nexus 9k Switch Reload due to Kernal Panic


📚 Troubleshooting TicketsPart 2 of 4
  1. 1. Cisco 9500 Switch Stack ISSU Role Change
  2. 2. Nexus 9k Switch Reload due to Kernal Panic
  3. 3. Unable to Launch ASDM
  4. 4. TOR Cisco CLI Logs Truncated

The errors seen "PCIE Fatal Uncorrectable error" indicate a HW issue, and since this Kernel Panic / Unexpected reboot has been reoccurring based on the event history (Not a one-time / transient issue). The suggestion from TAC was that we proceed with an RMA.

\

show logging onboard stack-trace


    Module:  1


\

    Switch OBFL Log:                                    Enabled

\

**************************************************************

    STACK TRACE GENERATED AT Fri Jun 20 23:16:50 2025 UTC

\

**************************************************************

\

<0>[ 4036.888917] ahci 0000:00:1f.2: Checking PCIE Errors in device

<0>[ 4036.958562] ahci 0000:00:1f.2: RER: PCIE Non-Fatal Uncorrectable error

<0>[ 4037.037614] ahci 0000:00:1f.2: RER: PCIE Fatal Uncorrectable error

..

<0>[ 4037.112637] i801_smbus 0000:00:1f.3: Checking PCIE Errors in device

<0>[ 4037.188526] i801_smbus 0000:00:1f.3: RER: PCIE Fatal Uncorrectable error

<6>[ 4037.269656] i801_smbus 0000:00:1f.3: RER: PCIE Correctable error

..

<0>[ 4037.702614] ahci 0000:00:1f.2: Checking PCIE Errors in device

<0>[ 4037.772259] ahci 0000:00:1f.2: RER: PCIE Non-Fatal Uncorrectable error

<0>[ 4037.851311] ahci 0000:00:1f.2: RER: PCIE Fatal Uncorrectable error

\

show system internal kernel nvram-messages previous

[ 4036.000655] RER: Unknown device caused PCIE ERROR. Check all

[ 4036.069440] ivb_uncore 0000:00:00.0: Checking PCIE Errors in device

[ 4036.145460] pcieport 0000:00:01.0: Checking PCIE Errors in device

[ 4036.219407] pcieport 0000:00:01.1: Checking PCIE Errors in device

[ 4036.293347] pcieport 0000:00:01.2: Checking PCIE Errors in device

[ 4036.367292] pcieport 0000:00:1c.0: Checking PCIE Errors in device

[ 4036.441225] pcieport 0000:00:1c.1: Checking PCIE Errors in device

[ 4036.515164] pcieport 0000:00:1c.2: Checking PCIE Errors in device

[ 4036.589097] pcieport 0000:00:1c.3: Checking PCIE Errors in device

[ 4036.663035] ehci-pci 0000:00:1d.0: Checking PCIE Errors in device

[ 4036.736839] ehci-pci 0000:00:1d.0: RER: PCIE Non-Fatal Uncorrectable error

[ 4036.820180] pci 0000:00:1f.0: Checking PCIE Errors in device

[ 4036.888917] ahci 0000:00:1f.2: Checking PCIE Errors in device

[ 4036.958562] ahci 0000:00:1f.2: RER: PCIE Non-Fatal Uncorrectable error

[ 4037.037614] ahci 0000:00:1f.2: RER: PCIE Fatal Uncorrectable error

[ 4037.112637] i801_smbus 0000:00:1f.3: Checking PCIE Errors in device

[ 4037.188526] i801_smbus 0000:00:1f.3: RER: PCIE Fatal Uncorrectable error

[ 4037.269788] pci 0000:00:1f.6: Checking PCIE Errors in device

[ 4037.338523] pci 0000:00:1f.7: Checking PCIE Errors in device

[ 4037.407252] pci 0000:01:00.0: Checking PCIE Errors in device

[ 4037.475999] pci 0000:01:00.1: Checking PCIE Errors in device

[ 4037.544743] igb 0000:01:00.2: Checking PCIE Errors in device

[ 4037.613488] pci 0000:01:00.3: Checking PCIE Errors in device

[ 4037.682230] pci 0000:01:00.4: Checking PCIE Errors in device

[ 4037.750975] cctrl 0000:02:00.0: Checking PCIE Errors in device

[ 4037.821785] pci 0000:03:00.0: Checking PCIE Errors in device

[ 4037.890516] cctrl-mi 0000:04:00.0: Checking PCIE Errors in device

[ 4037.968079] nxos_panic: Kernel panic - not syncing: Unexpected SERR

\

  • Same crash / Kernel Panic has occurred multiple times in the past:

\

show logging onboard internal reset-reason


    Module:  1


\

    Switch OBFL Log:                                    Enabled

    Last log in OBFL was written at time Fri Jul 18 11:47:01 2025

\

Reset Reason for this card:

    Image Version : 9.3(13)

    Reset Reason (LCM): Unknown (0) at time Fri Jun 20 23:19:42 2025

    Reset Reason (SW): Kernel Panic (19) at time Fri Jun 20 23:16:43 2025

    Reset Reason (HW): Watchdog Timeout (32) at time Fri Jun 20 23:19:42 2025

    Last log in OBFL was written at time Fri Jun 20 23:10:52 2025

\

Reset Reason for this card:

    Image Version : 9.3(13)

    Reset Reason (LCM): Unknown (0) at time Fri Jun 20 22:11:19 2025

    Reset Reason (SW): Kernel Panic (19) at time Fri Jun 20 22:08:19 2025

    Reset Reason (HW): Watchdog Timeout (32) at time Fri Jun 20 22:11:19 2025

    Last log in OBFL was written at time Fri Jun 20 22:02:26 2025

\

Reset Reason for this card:

    Image Version : 9.3(13)

    Reset Reason (LCM): Unknown (0) at time Fri Jun 20 21:02:53 2025

    Reset Reason (SW): Kernel Panic (19) at time Fri Jun 20 20:59:57 2025

    Reset Reason (HW): Watchdog Timeout (32) at time Fri Jun 20 21:02:53 2025

    Last log in OBFL was written at time Fri Jun 20 20:54:04 2025

\

Reset Reason for this card:

    Image Version : 9.3(13)

    Reset Reason (LCM): Unknown (0) at time Fri Jun 20 19:54:32 2025

    Reset Reason (SW): Kernel Panic (19) at time Fri Jun 20 19:51:35 2025

    Reset Reason (HW): Watchdog Timeout (32) at time Fri Jun 20 19:54:32 2025

    Last log in OBFL was written at time Fri Jun 20 19:18:24 2025

\

Reset Reason for this card:

    Image Version : 9.3(13)

    Reset Reason (LCM): Unknown (0) at time Wed Jun 18 20:12:43 2025

    Reset Reason (SW): Kernel Panic (19) at time Wed Jun 18 20:09:45 2025

    Reset Reason (HW): Watchdog Timeout (32) at time Wed Jun 18 20:12:43 2025

    Last log in OBFL was written at time Wed Jun 18 19:29:52 2025

\

Reset Reason for this card:

    Image Version : 9.3(13)

    Reset Reason (LCM): Unknown (0) at time Mon May 26 05:15:06 2025

    Reset Reason (SW): Kernel Panic (19) at time Mon May 26 05:12:09 2025

    Reset Reason (HW): Watchdog Timeout (32) at time Mon May 26 05:15:06 2025

    Last log in OBFL was written at time Mon May 26 04:48:52 2025

\

Reset Reason for this card:

    Image Version : 9.3(13)

    Reset Reason (LCM): Unknown (0) at time Sat Nov 23 15:02:14 2024

    Reset Reason (SW): Kernel Panic (19) at time Sat Nov 23 14:59:20 2024

    Reset Reason (HW): Watchdog Timeout (32) at time Sat Nov 23 15:02:14 2024

    Last log in OBFL was written at time Sat Nov 23 14:53:25 2024

\

Reset Reason for this card:

    Image Version : 9.3(13)

    Reset Reason (LCM): Unknown (0) at time Sat Nov 23 13:53:52 2024

    Reset Reason (SW): Kernel Panic (19) at time Sat Nov 23 13:51:00 2024

    Reset Reason (HW): Watchdog Timeout (32) at time Sat Nov 23 13:53:52 2024

    Last log in OBFL was written at time Sat Nov 23 13:45:38 2024

\

Reset Reason for this card:

    Image Version : 9.3(13)

    Reset Reason (LCM): Unknown (0) at time Sat May 18 09:41:24 2024

    Reset Reason (SW): Unknown (0)

    Reset Reason (HW): Watchdog Timeout (32) at time Sat May 18 09:41:24 2024

\

Behaviour matching defect CSCwi30218

Cisco Bug CSCwi30218

Comments